Our merchandise is guaranteed to be free of manufacturer defects We will gladly accept any returned item within 14 days of the purchase date, the item (s) must be in its original unopened package.
We will only accept returns with an authorization number RMA (return merchandise authorization) sorry no exceptions. For RMA please send an e-mail to: customerservice@lingeriecristel.com
Due to the intimate nature of the product we cannot accept return of any item that has been used or accept any item that have been opened.
Please allow 10 working days after receiving your return to fully process your refund.
Send returned/exchange items to: Eddex International LLC. P.O. Box 6892 Hillsborough, NJ. 08844
If the returned item is for exchange, it will only be exchange for an item of the same price and style.
We can only refund money to the same credit or debit card that you use to purchase the item(s).
We strongly recommend that you use a traceable mail when returning your item(s) We are not responsible for items lost in the mail.